Follow and support the team
Queues, agent states and calls in one view. Pause or reactivate agents, manage queue membership and use listening, coaching or conferencing according to your permissions.
Explore live operationsWhy Obelisk
More control.
One connected platform.
Give your teams the right tools, keep control of your data and turn the FreePBX system you already use into a complete contact center workspace.
OBSKObserve, Benchmark, Strategize, Know.
01 A connected investment
One licence. Many reasons to use it.
Bring together capabilities often spread across separate tools: live supervision, reports, recordings, Business Intelligence and administration. Your team works with the same context, from the first ring to the next decision.
Understand the whole call journey
Connect answered, missed and outbound calls with queue events and recordings. Move from a total to the details that explain the result.
Follow the call journeyPlan the next shift with context
Use service KPIs, workload patterns, local forecasts and staffing scenarios to connect demand with the coverage your contact center needs.
Explore Business IntelligenceChoose with the facts in view
More room to grow. A licence you can understand.
Compare Obelisk with QueueMetrics, Asternic and Astervis: scope, public prices and the conditions that matter to your team.
- A perpetual licence
- Unlimited agents and queues
- Updates when you choose
- Local analysis and planning
- Optional AI, with your API key
Read the alternatives’ strengths too. Sources, inclusions and points to confirm are visible alongside each comparison.
Compare the platforms02 People and permissions
The right tools. For each role.
Build custom profiles for Team Leaders, IT support and people who need a clear view of operations. Decide which pages they see and which actions they can perform.
Permissions down to the action
Manage pause, resume, removal, supervision, recording analysis and exports separately. Accounts can inherit a profile or receive their own permissions.
Groups that reflect your organization
Define the groups, queues and extensions visible in Dashboard, Monitor and Status. Each operational view can focus on the resources assigned to the account.
One place to manage access
The administrator maintains accounts, profiles and access rules in a dedicated area, so responsibilities stay clear as the team changes.
Explore profiles and accessPractical privacy measures for GDPR
Mask agent names and caller or callee numbers in real-time views while keeping states, durations and operational signals visible. These settings support your organization’s data-minimization policies.
Protected accounts and configuration
Enable two-factor authentication, including mandatory 2FA for selected accounts. Passwords are stored as protected hashes; 2FA secrets and configuration backups use modern authenticated encryption.
Explore account securityA useful record for your audits
Review access events and operational commands with user, date and outcome. Events are available for consultation without individual editing or deletion controls; the operational log follows your configured retention period.
Explore operational records03 A workspace that fits
Make room for your way of working.
People have different responsibilities, priorities and languages. Obelisk lets you shape the workspace around them, with preferences that follow the account.
Three languages, one shared workspace
Italian, English and Spanish are available in the interface. Each person chooses their language and light or dark appearance for everyday work.
Arrange it with drag and drop
Reorder queues in live views and arrange KPI and report panels. Choose visible columns and save personal layouts to put the information you use most within reach.
Explore personal preferencesThe alerts that matter to you
Set thresholds for waiting calls, waiting time, agent inactivity and call duration. Combine these with filters, sections and saved preferences to follow your operational priorities.
AI when you choose it.
Live supervision, reports, recordings and local forecasts work independently of Gemini. Add AI Manager, conversation analysis and quality insights when they help your team, using your own API key.
Meet your AI ManagerWeekly and monthly insight, by email.
With AI and email configured, scheduled summaries bring together available analyses and operational context. Deliver weekly and monthly recaps to the recipients you choose, ready for the next team meeting.
How Obelisk works
Your PBX data. A shared view.
Obelisk connects the activity, history and recordings of FreePBX and Asterisk in your own environment, so each team can find the information it needs.
FreePBX and Asterisk
Live activity
Queues, agents, calls and devices.
Call history
Call records and queue events.
Recordings
The audio already available in your installation.
Obelisk
In your environment
A connected workspace for live operations, reports, analysis and administration.
Your configuration. Your access rules.Your team, in the browser
Team Leaders
Follow the moment. Plan the next step.
Quality teams
Compare results and support agent development.
IT and administrators
Manage access, configuration and diagnostics.
From the current situation to a timely decision.
Obelisk reads live activity from Asterisk and brings queues, agents and calls together in your browser. Team Leaders can identify pressure and use the operational controls allowed by their account. Live views work independently of Gemini.
Turn call history into decisions for the team.
Call records and queue events feed reports, KPIs and local workload analysis. Compare volumes and outcomes, follow call journeys and explore forecasts and staffing scenarios using the data available in your installation.
Add AI where it helps your work.
With your Gemini API key, the AI functions you activate send the content needed for the requested analysis: for example audio for recording analysis, or operational data for AI Manager. Optional weekly and monthly AI summaries can be delivered through your configured SMTP service.
Obelisk in practice
A signal. An investigation. Your next decision.
Follow ten illustrative scenarios through the workspaces: see what to investigate, which action to consider and how to check its effect. Start with these three.
More calls. Is quality keeping up?
Compare call volumes and conversation times, then check recordings, outcomes and repeat contacts.
Explore the quality caseWhen callbacks add to the queue
Follow repeated contacts and queue events to understand whether callbacks arrive while the service is still overloaded.
Explore the callback casePlan for the Monday morning peak
Find the busiest queues and hours, then compare coverage scenarios before deciding how to distribute the team.
Explore the coverage case04 From setup to daily maintenance
Less manual work for your IT team.
Start with the components already present in a FreePBX server. Guided checks, an organized administration area and maintenance tools help IT manage the installation with a clear path at every step.
Install with checks and recovery
The guided installer checks requirements and configuration before proceeding. Saved progress and recovery paths help you resume an interrupted installation with the information needed to resolve the issue.
Explore installation diagnosticsConfigure from a guided area
A readiness checklist shows what is configured and what needs attention. Manage operational views, connections, email and optional AI through dedicated settings and contextual guidance.
Explore system configurationBack up, update and recover
Encrypted configuration backups, restore previews and assisted update plans turn maintenance into a guided process. Checks and recovery tools support the transition from the current installation to the next version.
Explore assisted updatesBuilt to use resources thoughtfully
Useful work, with less repetition.
Shared snapshots and short-lived caches reduce repeated requests for live data. Incremental imports and background processing organize the heavier work, helping contain the load on FreePBX as the team uses Obelisk.
Tested on MySQL Enterprise
~1Mcalls in the test dataset
4M+queue event records
Obelisk supports MySQL and MariaDB. These volumes describe the tested dataset; capacity and response times depend on server resources, configuration and concurrent use.
See it in your own environment
Your contact center. More possibilities.
Explore the product, choose the licence that fits your plans and request a working demo on your infrastructure.
Choose your next stop
There is more to explore.
From live queues to forecasts, from call recordings to administration: find the tools that fit your team’s day.