Explore the complete product, from live queues to Business Intelligence and administration. Screenshots, practical details and connected tools: find the right view for every task.
Follow queues, people and conversations as they change. Move from the shared view to a device, a recording or the next action.
Follow waiting callers, agent availability and queue health in one live workspace, then open the detail you need to support the team.
Live queue cards with waiting callers, available/busy/paused/DND/unavailable agents and colour-coded distribution.
Explore this workspaceBring queues and agents to the foreground in a compact view that helps supervisors follow availability, waiting calls and changing demand.
Compact queue and agent presentation using the same live source as Dashboard.
Explore this workspaceShow the essentials on a large screen: queue names, waiting calls and conversations, arranged in clear tiles that fit your operational space.
Full-screen queue tiles show in-conversation and waiting counts.
Explore this workspaceConnect each extension with its devices, live conversations and queue activity, using the layout that makes your team easiest to follow.
Three layouts: Cards, Two levels and Columns.
Explore this workspaceChoose the right supervision mode for the moment: listen to understand, whisper to coach, or join the conversation through your supervisor extension.
Listen mode lets the supervisor monitor a conversation without speaking to the participants.
Explore this workspaceBring phones, softphones, reported versions, registration states and response latency into one view. Give IT a practical starting point for device maintenance and faster investigation.
Diagnostics overview: normal, high ping, critical ping, unreachable contacts and undetermined status.
Explore this workspaceSearch your recording archive and move from audio to saved summaries, transcripts and quality indicators in one place.
Search by period, number, extension, call type, quality score and available AI fields.
Explore this workspaceBring missed-call patterns and saved AI findings into a shared action centre, then assign ownership and record what happens next.
Review observations derived from existing call and analysis data.
Explore this workspaceExplore volumes, outcomes and service times by the dimension you need. Reconstruct queue passages and repeated contacts, with the detail behind each result.
Bring call volumes, service outcomes and queue patterns into one decision-making view. Give team leaders the evidence to spot pressure, investigate gaps and review how people are deployed across the operation.
Filter dates and queues, compare answered and missed volumes with the previous period, and read service outcomes alongside incoming demand.
Explore this workspaceExplore waiting, ringing and conversation time with the queue, agent and geographic detail needed to understand your answered-call results.
Answered volume, average wait/talk/ring, total talk, average entry position and 20-second service measure.
Explore this workspaceBring missed-call volume, waiting time, exit position and causes together to identify the queues and periods that deserve closer attention.
Missed volumes and wait/position measurements.
Explore this workspaceExamine the ringing attempts that ended without an agent answer, with a dedicated view of durations, queues and operators.
Analyze RINGNOANSWER and RINGCANCELED events.
Explore this workspaceCompare outgoing volume, answer rates and conversation time across operators and lines, with the call detail behind every result.
Outbound call volume, answered/non-answered outcomes, answer-seizure ratio and duration measurements.
Explore this workspaceMove from queue activity to the sequence of events for a call, with routing context and linked recordings available from the same investigation.
Search by period, queue, event, call ID and exact original or normalized number.
Explore this workspaceConnect distinct calls from the same identifiable number with observed queue passages, so repeated attempts and service journeys become easier to examine.
Distinct calls, identifiable numbers, repeat contacts, repeat-contact rate and observed transitions.
Explore this workspaceCombine local workload forecasts and staffing scenarios with optional conversation analysis and AI Manager. Give Team Leaders the context for informed decisions.
Turn queue history into local forecasts and staffing scenarios. Help team leaders anticipate peaks, compare required and planned coverage by time band, and choose how to support each queue with the people available.
Review actual queue arrivals, recent waiting-pressure samples and their freshness, short-term waiting trends, load heatmaps and SLA patterns for the selected queues.
Explore this workspaceBring saved conversation analysis into a single view of sentiment, quality, resolution and business signals, with period comparisons and access to the supporting examples.
Saved-analysis coverage and completeness, sentiment, resolution, quality score and categories.
Explore this workspaceAsk for an AI-assisted reading of live queues, agent availability and available trends to support the next supervisory decision.
Analyze available queue metrics and agent states from the current operational picture.
Explore this workspaceManage access, operational views, security and maintenance. Explore the tools that keep configuration, diagnostics and changes under control.
Organize queues, extensions and devices into meaningful groups, with shared names, order and privacy choices that make the workspace easier to use.
Configure Dashboard privacy, aliases, hidden queues, sections and order.
Explore this workspaceCombine reusable profiles with individual permissions and resource visibility, from administrators and supervisors to dedicated read-only screens.
Create, disable and manage accounts.
Explore this workspaceA dedicated history brings authentication and account security events together, with the user, actor and connection context needed for an administrative review.
Review authentication and account/security events.
Explore this workspaceKeep a dedicated record of queue membership controls and live supervision requests issued through Obelisk, with their source and reported outcome.
Record queue pause, resume and removal commands and listen, whisper and barge requests issued through Obelisk.
Explore this workspaceBring your name, logo and terminology into Obelisk while keeping the interface available in English, Spanish and Italian.
Set application name and logo.
Explore this workspaceManage report catalogues, number normalization, geography, procedures and scheduled events, with a preview before restoring selected SQL objects.
Manage queue and agent report catalogues.
Explore this workspaceBring network access rules, trusted proxies and login protection into an administrative workspace with optional security notifications.
IPv4/IPv6/CIDR allow/block rules.
Explore this workspaceConfigure system identity, sessions, PBX connections, AI and email reports. Review background processing, retention, diagnostics and licence settings.
Configure Asterisk/AMI, the dedicated Obelisk database, separate FreePBX source access, paths and collection settings.
Explore this workspaceKeep accounts, permissions, operational views and configuration together in a password-protected archive. Inspect the restore preview before applying it to a compatible Obelisk installation.
Back up users, roles, permissions, two-factor settings, preferences, operational views, branding, agents, queues, trunks and the geographic catalogue.
Explore this workspaceCheck the foundations behind your contact center: PHP, application paths, database access and Asterisk connectivity. Read clear results from one administrative workspace.
See OK, warning and error states, a summary and the time of the check. Each result pairs the affected component with a practical explanation.
Explore this workspaceReview package checks, changed and preserved files, required schema changes and recorded progress before running the generated server command.
Upload an update package for review.
Explore this workspaceKeep personal password and two-factor settings within reach, following the access policy assigned to your account.
Personal account details and password.
Explore this workspaceSave language, display choices and personal alert thresholds to your account so the workspace remains familiar as you move through the product.
Language and display choices saved per account.
Explore this workspace
