Demand by time slot
Call arrivals, volumes by queue and recurring peaks: see where the workload concentrates.
Compatible with FreePBX 17 Asterisk 22
Contact center intelligence
Obelisk
The perfect companion
for Asterisk.
Bring together real-time operations, Business Intelligence, call journeys, quality and AI. Turn Asterisk and FreePBX data into operational KPIs, workload forecasts and staffing scenarios to guide your next decision.
OBSKObserve, Benchmark, Strategize, Know.
Perpetual or temporary. Clear prices, no hidden costs.
Obelisk / Dashboard
Your operations, in motion
Every perspective.
One connected team.
From live queues to colourful call flows and rich reports. Explore Dashboard, Wallboard, Videowall, Routing and Reports, with complete screens and a light/dark comparison in every view.
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DarkLive visibilityQueues and inbound and outbound calls. Agent states: DND, paused, unavailable, in conversation and free. No more blind spots in your Contact Center.
Call-by-call clarityCall recordings, reports by your chosen dimension, queue call journeys and much more.
Actionable insightWorkload, forecasts and KPIs. Quality and AI for every call. AI Manager to support real-time decisions in your Contact Center.
Flexible licensingFor every need. No hidden costs. A modular investment, not just an expense.
Business Intelligence
From KPIs to
better staffing decisions.
All the tools Team Leaders need to anticipate peaks and plan Contact Center staffing. Operational KPIs, workload analysis, call and agent quality analysis, forecasting, coverage simulations and more: Obelisk brings together the signals that support each decision.
Service outcomes
Answered and missed calls, answer rate and repeat calls: connect demand with the customer experience.
Time and workload
Waiting and conversation times, heatmaps and agent activity help explain pressure on the team.
Seven-day demand forecast
Estimate arrivals with 15, 30 or 60-minute profiles and compare forecast accuracy against historical results.
Staffing and coverage gaps
Compare required, scheduled and net available agents to identify time slots that need a different staffing plan.
Simulated service performance
Assess the estimated response-time target, occupancy and average wait before choosing a coverage scenario.
Read the signals
Compare queues, dates and time slots. Use KPIs and heatmaps to find recurring peaks and service pressure.
Anticipate demand
Explore the coming week, review historical forecast errors and choose the interval that fits your operation.
Compare staffing choices
Vary demand, handling time, availability and staff by time band. Save scenarios and compare A/B before deciding how to distribute your team.
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DarkIs your Contact Center under pressure?
Try different staffing levels against the same traffic, include after-call work and an allowance for unavailable time, then compare coverage gaps, estimated waiting and occupancy. Use the results to decide where to reinforce coverage and how to distribute staff across queues and time slots.
Forecasts and coverage simulations run locally, without Gemini. Simulations support planning; Team Leaders retain control of schedules and assignments.
Real-time decisions
AI Manager.
By the Team Leader’s side.
When waiting calls build up, turn the numbers into a clearer course of action. From Dashboard or Wallboard, ask AI Manager to analyse the current Contact Center situation and help you identify what needs attention first.
Pressure is rising in one queue?
Compare waiting pressure with available capacity in other queues. Review suggestions on where to reinforce coverage and how to time breaks, using the operational context in front of you.
On-demand analysis with optional Gemini AI and your own API keys. The Team Leader chooses the action.
From live data to tactical advice
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DarkRead the current situation
Waiting calls, service levels and available, busy or paused agents: start from the live picture of the queues you can access.
Connect the signals
Combine the current queue snapshot with the last hour’s results and the available weekly workload pattern to put pressure into context.
Turn insight into priorities
Get a situation summary and three tactical suggestions. Review the evidence, then choose how to adjust coverage, breaks or supervision.
A complete product.
Ready to explore.
Find your workspace. Every view has a purpose; together, they give you control of the whole operation.
Dashboard & Wallboard
Live queues, agent controls and personal alerts.
Videowall
Your call center, visible across the room.
Monitor
See extensions and active conversations.
Status
Device health, registrations and IP location.
Action centre
Turn follow-up work into organised action.
Business Intelligence & KPIs
Connect call quality, sentiment, churn risk and commercial opportunities with team decisions.
Queue call reports
Compare queue volumes, answered and missed calls, waiting times and service results.
Outbound calls
Explore outbound activity, call outcomes and talk time by agent.
Queue call tracking
Follow queue entries, routing attempts and call outcomes through connected events and flows.
Recordings
Find, listen to and review the conversation.
Quality & AI
Sentiment, churn, opportunities and much more.
Administration
Access, preferences and operational oversight.
Forecasting & staffing
Anticipate demand, compare coverage scenarios and plan staff by time slot.
Made for the call center floor
Big screens.
A shared perspective.
Make Videowall the focal point of your operations room. Large, readable queue information helps the whole team see where attention is needed, in a light or dark theme.
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Keep queues in view
Light or dark. Your choice.
Quality & AI
Every conversation
has more to tell.
Go beyond call counts. Understand how customers feel, spot retention risks, uncover opportunities and give your team a clearer starting point for coaching.
SentimentHear how customers feel
Churn riskSpot signs of disengagement
Competitor mentionsSee who enters the conversation
Sales opportunitiesFind the next useful action
Listen beyond the words
How did the conversation feel?
Positive
Neutral
Negative
Read satisfaction, uncertainty and frustration alongside the outcome of each conversation.
See how the experience changesSentiment · Quality · Period comparisons
Conversation quality
An outcome. A way forward.
Connect resolution, empathy and quality to understand where coaching can help.
Resolution Empathy Privacy compliance
Business signals in every conversation
Connect recurring themes with concrete examples and the next action for your team.
Explore every indicator.
Inside Quality & AI01Conversation quality & outcomes
Analyzed volume
See how many usable saved analyses contribute to the selected period.
Customer sentiment
See positive, neutral and negative sentiment counts and percentages among calls with a saved sentiment assessment.
Average AI quality
Review average AI-assessed conversation quality on a 0–100 scale, using available scores only.
Quality score distribution
Understand how available quality scores are distributed across poor, good and excellent bands.
Resolution outcomes
Separate AI-classified resolved, unresolved and escalation outcomes for conversations with an available resolution field.
Top conversation categories
Identify the most frequent AI-assigned conversation categories in the selected period.
02Retention risk & sales signals
Average churn risk
Track average AI-assessed churn risk on a 0–10 scale, with low, medium and high risk bands.
High-risk calls
Spot calls whose saved churn-risk score is 8 or higher for closer review.
Reasons behind churn risk
Review recurring reasons found in calls with medium or high assessed churn risk.
Upsell opportunities
See how many evaluated conversations contain an AI-identified upsell opportunity.
Competitor mentions
Reveal the competitors most often mentioned in the saved conversation analyses.
03Voice of the customer
Customer objections
Surface recurring customer objections and how often they appear in the analyses.
Recurring issues
Identify recurring issues and friction points described in customer conversations.
Recurring themes
See the recurring words and themes in a keyword cloud sized by their recorded frequency.
04Agent quality & follow-up
Agent empathy
Review average AI-assessed agent empathy on a 1–5 scale across available assessments.
Privacy-procedure assessment
Review the share of available AI assessments that indicate the privacy procedure was followed.
Calls with follow-up actions
Identify conversations with recorded follow-up actions for the team to review.
05Trends, comparisons & examples
Daily sentiment trends
Follow daily positive, neutral and negative sentiment volumes across the selected period.
Daily quality trends
Track daily average quality scores without confusing an average with call volume.
Category trends
See how the five leading conversation categories change from day to day.
Period comparison
Compare usable analyses, quality, sentiment, high churn risk, resolution and category shares between two periods, with denominators and clear differences.
Highest and lowest scores
Read example summaries behind the highest and lowest available conversation scores.
06Coverage & sample context
Analysis coverage and status
See saved analysis totals and the split between complete, partial, failed, processing and historical records.
Available assessments
Know how many usable analyses contain each quality, sentiment, resolution, risk and empathy assessment.
Status · IT overview
Your extensions.
The complete picture.
Bring phones, softphones, reported versions, registration states and response latency into one view. Give IT a practical starting point for device maintenance and faster investigation.
Locate public IP addresses on the map, then inspect devices and connections behind each marker.
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DarkSee devices by model and version
Compare the make/model and firmware or software version reported by registered SIP contacts. Grouped counts make different versions visible and help you identify devices to review before planning updates.
Find slow or unreachable contacts
Read the contact round-trip time reported by Asterisk alongside its registration state. Personal warning and critical thresholds, coloured badges and the high-ping filter help you focus the investigation.
Move from the overview to the contact
Start with the extension health overview, then inspect names, devices, IP addresses, reported versions and registration expiry. Groups, search and sorting help you narrow the issue to the contacts that need attention.
Two themes. One clear picture.Made for your working day.
Made for your working day.
And your control room.
Choose Cards, Two levels or Columns. Compare each complete Monitor view in light and dark, and explore extension states, current calls and queue activity.
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Your licence. Your choice.
For a project.
Or for a lifetime.
Choose the time horizon that suits your call center. One complete platform, unlimited agents and queues. No recurring subscription or automatic renewal.
Compare licence plansThe freedom to choose your licence.
A perpetual licence for lifetime use, or a flexible temporary licence for projects lasting up to 12 months. Unlimited agents and queues with either choice. No automatic renewal.
Installed on your infrastructure.
Your installation, your operational data and your recordings. Manage access, storage and retention within your own environment. You decide whether to use AI.
Designed for Asterisk & FreePBX.
Turn the PBX you already use into a connected workspace for supervision, reports, call journeys and planning. Compatible with FreePBX 17 and Asterisk 22.
The complete Obelisk experience.
Try Obelisk on your infrastructure for seven days. Follow the installation guide and activate the trial directly from your PBX.
For information: info@obsk.io